“Good evening. Hotel La Perla. Valerio here in reception speaking. How can I be of help?”. This my opening gambit when a telephone call arrives and of course every request is different in nature. ‘What time does the Spa open?’, ‘Is the football match live on TV this evening?’, ‘Is it possible to check out a little later?’ These just some examples of the daily chore. Of course there are also those calls which have something to mention to us about the hotel and our service. Naturally some of these ‘mentions’ are versed as complaints. It is part of the hotel business that not everything always goes as one would wish, and even here at La Perla, perfection is a non-attainable goal! However we do pride ourselves on always doing our very best. After all focus on the individual is the core of our mission. Let me give you an example. “It’s Mr Barclay here, calling from room 111. Would it be possible to change room?” It is not a rare request for at times a guest decides they are not so happy on the first floor, or that they would like an even larger balcony than the one they have. We always try to accommodate the guest and ensure that their stay is as happy and comfortale as can be. However it happens at times that there are situations which are not possible to resolve, however hard one tries. Our hotel has many pleasing aspects but it is true that it was designed time ago and there is only one lift and that sometimes the guest arrives in the room before his or her bags! Also, we are in the mountains, and our walls are thick and the wi-fi signal is not as strong as elsewhere. It is part of my job to appease the guest and take the time to communicate well the reality of every situation, for if one thing is for sure it is that a guest who feels aggrieved is not a happy one. A friendly chat, even in the bar for a coffee or a wine, can work wonders. I will always remember the case of the guest who wanted to have a bathtub rather than just a shower in the room, even if the circumstances had been confirmed at the time of booking. The situation was impossible because the hotel was ‘full full’, so I suggested that he could as an exception make use of the bathtub we have down in the Spa. When he departed he left me a note saying, “Thanks for all. Your service was really great. We can all make mistakes but the important thing is how we deal with them.” This reminded me of another time when I made a bad mistake. I forgot to provide the alarm service for a guest, I so taken up in explaining a walking route to another guest. Low and behold I did not remember what I had to do, or rather what I had not done, until the guest in question presented himself before my very eyes. And to think we pride ourselves on our alrm service, always offering a room service coffee as part of the morning call. What could I do but apologise profusely and offer a coffee immediately. At least it was not as expensive a mistake as that of the sommelier who spills a glass of red down the gown of the lady guest and has to foot the cleaning bill. All said and done though I am proud of the relationship we establish with our guests and the moments are many and special. Yes, hospitality for us is a pleasure and is expressed in our mission. We believe in the profession we practise and even if not perfect we strive to live up to the values we have established: careful consideration; attentive focus; thoughtful responsibility. “Good evening. Hotel La Perla. Valerio here in reception speaking. How can I be of help?”.
Cintia is our Spa manager. She is Hungarian but has lived in Italy for more than 20 years. She has a delicate smile and is extremely polite and courteous and has unlimited reserves of energy. Perhaps for this that she loves to horseride in her free time!
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Nicoletta Del Prete
Nicoletta Del Prete was to be found in our Wellness Centre. She is from Ischia – you know, that region where they sing and whistle! She has worked at La Perla from 2008 to 2013 and her specialisation is in sports massages. She said she knew all the secrets of the guests but she never told us any! Certain is that she proved to be very popular with all the guests.
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1998 was the year when Marco Pellegrini first set foot here! He left in 2015. Promoted to Head of Bar in 2009 he was really on top of his job and his cocktails are to die for. Recently married to Francesca, they live in Caorle. Very efficient in leading and guiding his team, Marco is good at organising and when discussiong one thing or the other he always likes to come out on top!
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Young and determined. He worked himself up and spared no work. Half Caribbean and half Friulano he moves deftly and efficiently behind the bar. No need to worry here that the mix of his background will work against him. Victor is certainly an example of a cocktail come out well, just like the ones he loves to prepare – and with a smile always at the ready.
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Valerio is Sardinian. Smiling. Talkative. Witty. Curious. Lively. Attentive. Sensitive. Thoughtful. Valerio is the sum of positive adjectives, all shining brightly from his profound gaze. Valerio has been with us since 2012, he is front office manager and his greeting rings pure, cordial and sincere.
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Franco D'Orio is from Ischia – you remember, that is that region where they sing and whistle? Franco has been part of La Perla family from 1990 to 2015 and was the principal waiter for guests. Over the years he has never learned a word of German or English but all guests knew and loved him and sought him out. He loves to joke and is a big soccer fan, Napoli being his team.
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Born in Milan in 1975, Claudia’s life is concentrated on writing. After a university degree in philosophy and two master degrees – one in writing techniques for fiction and one in enogastronomic communication studies – she has turned her passion into a profession. She also works for Identità Golose by organizing events and writing menu cards and articles. Aspirations? Simply creating.
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Dott. Günther Reifer is a consultant for the CWE project endorsed by Hotel La Perla; he is founder of the Terra Institute and coordinator for Italy for the movement in favour of Common Welfare Economy.
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Elide Pizzinini has been with us since 2006 and is the daughter of Ladin artists, grand-daughter of a famous couple and niece of very inspirational aunties and uncles! She lives together with husband Axl and her young sons Ezra and Edward in S. Cassiano - they both love plumcake! Friends and colleauges call her “ciüf” - a very special flower! Elide has a wonderful voice and when she tells a tale it seems that she is singing. As well as being Michil's P.A. she also deals with administrative and other aspects of the Costa Family Foundation.
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Mathias Costa is the second born of the family. He is never without a smile and we can really say that he is never ever in anything but a good mood. He manages the Murin tavern and his great passions are skiing and cycling. He is married to Petra, she from Vilpiano, and they have two beautiful little girls, Anna e Lena.
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His job isn’t climbing, it’s to learn how to live the mountain in the simplest and authentic way possible, without the chasing of performances. Living in the respect of the vertical dimension. This is Pippo, the mountain guide of hotel La Perla, in our house since winter 2016.
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Reserved and star-rated, Nicola is the Casa’s new Chef. A little bit Ladin and a little bit Pugliese, he loves to put the best of Italy into his dishes that are as genuine as the sound of the bells and as authentic as the waves of the sea. Without bothering to use such worn-out words as tradition and territory, his Canederli grigi make converts even beyond the Dolomites, because Nicola believes that actions speak louder than words.
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Daniel Verdorfer, cellarmaster extraordinaire at Hotel La Perla between 2012 and 2014. He was in charge of wine, the Mahatma Wine Cellar. He is from Tramin an der Weinstrasse in the South Tyrolean lowlands. He is into live concerts, exotic travel, good food and of course all types of wine.
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Ernesto Costa is the boss. He now prefers to pass his time flying in his plane, polishing up his motorbikes, or tampering with antique cuckoo clocks from his collection. Always be quick to take his advice though for his insight into things is remarkable and he has an uncanny way of seeing things in their entirety.
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Luca Monica is Italy’s most famous food hunter and associate of “Peck”, the famous brand that has always been a synonym for gastronomic quality and reliability for the Milanese and gourmets. Luca has been a friend of the Ladins for a long time because he loves Alta Badia as much as he loves rare and precious food.
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Stefan’s arrival dates back to 1988 and he knows la Perla inside out! He is involved in a multitude of things for the good of the hotel, but his real strength is in table decoration and flower arrangement. His are the guiding hands for the presentation of our hotel home! He is like an adopted son to the Costa family and is always plotting and doing with signora Costa.
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Anni Costa is the Matriarch of the great Costa family. She comes from Vilpiano and together with Ernesto Costa gave birth to the fantastic La Perla story. Time and time again she says to have handed over the reins to her sons but she still hears and sees everything which is going on! Keep alert and on your toes when she is around!
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Manuel Dellago comes from Val Gardena: - we forgive every man his sins!! He is the food&beverage of the hotel. He is a real jester and almost always in a good mood. A fan of magic tricks he likes the chance to practise one or two! He is also head of the project of the Economy of the Common Good.
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Marco Sacchelli has been with us since 2005. Together with his wife Linda he accompanies guests on summer excursions. Marco spends his time between Corvara and Tenerife, the birthplace of Linda. His knowledge and insight into our Ladin valley is impressive and he is always ready to share thoughts and facts with friends new and old alike, and the role he fulfils is a much appreciated one.
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A lover of all things good in South Tyrol. He claims to be the British person to have skied the most in the Dolomites - first downhill in 1982 and still going strong. Travels extensively as international marketing director of Brain international but feels most at home at La Perla!
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She’s from Padua, so she loves rugby. She’s a marathon runner and a cellist: energy and delicacy. The same qualities that can be found in the Spa at the Hotel La Perla in a natural way that will admit no artificial wellbeing. The passion she puts into everything is as vigorous as the mountain stream and as solid as a Dolomite stone.
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Renate Kostner Pizzinini
Renate Kostner Pizzinini, hotelier in Alta Badia, owner of hotel Cappella in Colfosco. Keen traveller, lover of art, and supporter of many varied initiatives. www.hotelcappella.com
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Lucilla Incorvati has been working for nearly 20 years at the Sole24Ore, writing on investments, i.e. how companies and individuals make the most out of their savings and capital. Socially sustainable investments are becoming more and more important and represent a new opportunity for big and small investors.
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Lisa Campagnolo has been with us since 2009, in charge of the hotel reception. Now she's responsible for the sales department. Originally from Bassano del Grappa she is a great lover of Latin-american music. We are in good hands with Lisa for she really is ‘top of the class’!
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Irene Pollini Giolai
Born in Asolo, Treviso, Irene now lives in Milan. She has a degree in Public Relations and Advertising, and she also attended for a year an Urban-wear (fashion design) course at the IED in Milan. Then she studied at the Goethe Institute in Berlin. Since the age of 4 she has written in a compulsive manner. "I love walking, looking around with music in my ears. I like big cities and small places. To me big cities are required to find inspiration and calm, and small places help me to re-elaborate material well."
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Michil is the first born of the Costa family. A great lover of music he had always wanted to become a musician but has had to settle for selling steaks - or, better said, to being a hotelier. Michil is a bit the rebel in the family, has a great environmental commitment, and just loves Nature. He is the exponent of La Perla's philosophy.
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Artur Pescol is orginally from Badia but now lives in Pieve di Marebbe together with his wife and two daughters. He has been responsible for ‘house maintenance’ since 1996 and as such take care of all aspects of La Perla’s well-being! He knows how to fix anything and everything – and I do mean anything and everthing! And more besides, for Artur knows many things, passing from alternative medicine to political scenarios, and even tells us how the weather will be!
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Nicolò has an eclectic spirit. Chef, host, manager: he can do it all and more. Like many a good Piemontese, he left for France as a young man, he worked in three star restaurants and was part of the Nadia Santini team. Then he discovered Alta Badia and he has recently come into the orbit of La Perla. Now he is gently guiding the Ladinia. Maybe not so as to make the floorboards creak, or maybe because his soul is still as light as a feather. The only thing he really cares about is that his guests fully embrace the spirit of this house, something of an inn, something of a refuge, always and however a welcoming, cosy, and tranquil place.
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Low-profile, high content: this is the essence of Fabian, with us since summer 2015. He confronts the deluge of numbers that face him everyday always in a positive way. Between an Excel file and an equation he found time to take a degree in Economics and Management, continued with his sport, always ate well and above all cultivated not only gardens and vegetable plots, but his boundless love of nature.
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Sonia Sbolzani - an economist from the Bocconi University, a corporate communication strategy expert. From Casalmaggiore she has organised many cultural events ; also, the city features prominently in her history and art research. Key person in a prestigious jewellery institution and works with fashion and tourism companies. A friend of the Dolomites and, more specifically, of the Ladin valleys.
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Diego Delmonego works in the social housing construction sector, reguarly photographs Alpine landscape, and for many years has monitored the territorial development in Trentino Alto Adige. In his conferences he emphasises the use of the environment by man. The prevalent themes are: urban dispersion; the trends in 'concreting' of the earth's surface; 'green roof' developments; environmental light pollution and solutions; 'plurigenerational' construction. He has cooperated on the drawing up of criteria for the reduction of light pollution in the province of Bolzano.
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Alexandra is from Ortisei, in Val Gardena. Her imagination has wings and her humour alights the souls. Once grown up, she wants to be an educator. When she is not studying for university exams, she follows her nephew Ezra with heart and soul. Ezra adores her. She was with us in 2013 as Michil’s assistant.
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Riccardo Bertoncelli, writer and outstanding music critic. Born in Novara in 1952. A fan of rock from the age of 15. In 1969 he produced the cyclostyled fanzine Freak, dedicated to underground music. In 1973 he published Pop Story, the first in Italy of its type and today a cult book. It communicated to Italian youth the historical and cultural horizions of pop and rock.
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Francesco Ricci, born in the Modena region, has for many years been involved in company and social communication work. In 2008 his fictitious diary entitled 'Il 68 a pedali' telling of a cyclist taking part in the Giro d’Italia bike race alongside Eddy Merckx was published. In 2012 it was the turn of ‘Bella Ciao’, a fiction of a brief and tragic love in the summer of 1944, and most recently in 2013 ‘Velopensieri’, wide-ranging reflections on the meaning of life.
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Valentina Motta has worked here from 2005 to 2012. From Vigevano, she is married to Marco, ‘first course’ chef at La Perla restaurant for many years. Guests loved her and from the first ‘bun dé’ greeting in the morning when she accompanied guests to the breakfast table her day was full of joy!
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Thomas Hanifle studied communication science in Vienna. Since 2005, he has been active in journalism as a freelancer, researcher at the Documentation Centre for South Tyrolean School History, author of several books and employee at Raetia publishing house. He is a founding member of the Ex Libris Cooperative.
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Joe is from Verona and first arrived at La Perla in 2005. She is from Verona but looks and behaves just like a typical Ladin lady! In reality she has always wanted to be a bit of a Heidi, a companion of the goats in the meadows with the mountains full of music standing proud above. Always smiling she loves to laugh a lot. Joe is responsible for Communications and Press, as well as Human Relations. She is Michil's wife.
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Egle is more than just a beautician, she's an aesthete, she understands beauty and art. She loves silence and everything that within the silence. It must be down to her Provençal temperament, much like ours. She loves meditating as she walks along the paths and travelling to discover new worlds. She's worked in Capri, Montecarlo, Paris, Saint Moritz, Alta Badia. She's actively participated in the transformation of the spa of our Hotel, in surroundings which are ethereal, soft, graceful and tranquil. Ah, and she always greets you with a smile.
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Ulrich Wallnöfer is co-founder and initiator of Pur Südtirol, a platform for the commercialization and development of regional, sustainable food and products. Furthermore, he is an associate and manager of Meraner Weinhaus GmbH, a company that is specialized in the sale of wine.
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1994 was the year when Arturo Spicocchi first came. He remained until 2014. Since 2002 he was the chef of ‘Stüa de Michil’. He just loved to prepare those wonderful olives Ascoli style and is so passionate about food that at times it was difficult to get him out of the kitchen! Michil had to force him out at times and is now so happy that Arturo has recently discovered the joy of cycling!
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Maria Canins was born in Badia on the 4th June (the actual year is top secret!). She started her sporting career in athletics and in mountin running, then she moved on to cross-country skiing, cycling, and mountain biking. A world time title, two Tour de France and a Giro d'Italia are to her name and in cross-country she won the Marcialonga ten times and was also victorious once in the Vasaloppet. Her record speaks for itself and she is a sports heroine whose fame extends far betond national borders.
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Alexander Egger has been part of the team from 1994 to 2013 and since 2002 he has been the chef of restaurant “La Perla”. Originally from Tesido in Val Pusteria he spent out of season times in Sardegna where his partner and little girl Eleonora live. A person to be catched in a quiet moment; he is a man full of wisdom and sense!
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Merch Pescollderungg is a local Badia man in that he hails from San Cassiano. First started at La Perla in 2000 as a sommelier, and has devloped to be today the right hand man of Michil Costa. He is our marketing man and the strategist for the product we call ‘La Perla’. Strong in analysing data he also is, strange though it might seem, full of creativity and winning ideas!
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Franco Brevini (born in Milan on 10 July 1951) is an Italian literary historian, literary critic, author and journalist.
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He is associate professor for modern and contemporary Italian literature and has been working for “Corriere della Sera” for more than twenty years.
Nicola Dal Falco
Nicola Dal Falco, writer and poet from Rome, with Ulrike Kindl, Germanist from the Ca’Foscari University in Venice, is re-reading and re-writing the Ladin myths of the Dolomites. His broadsheets and other art publications can be found in the British Library in London, the Ragghianti Foundation in Lucca, as well as the libraries at the Mart in Rovereto, Palazzo Sormani in Milan and the Panizzi in Reggio Emilia.
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Technology, London, web, San Cassiano, children, music listened to and played, degree in industrial design, basketball as a boy, skiing and walking when possible: Axl is a mix of all these qualities which are ideal for anyone whose job is to look after Casa’s web marketing-oriented communication, something he has been doing since September 2015
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Without neglecting one important fact: he is also the husband of Elide!
Paolo is responsible for the gourmet restaurant "La Stüa de Michil". His mission is to close the circle, meaning to integrate the chef's dishes with the right liquid emotions. Paolo is a sommelier, and wine is his world. For him, recommending a wine is like a sartorial act: there is no meal that cannot be basted together with an apt choice, to be uncorked and poured with joy. He prefers small producers, appreciates those who show respect for the land they work and loves to discover the new without forgetting the old. He silently studies the diner's psychology, trying to interpret the dreams of those at the table. Because in the end, the important thing is drinking well.
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The German actor Hannes Jaenicke is a passionate environmentalist and author. His most recent book „Die große Volksverarsche“ (Gütersloher Verlagshaus) landed 1st place on the Spiegel bestseller list.
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Concetta is Ladin and was born in Brunico under the sign of Pisces. She can be proud of two well-deserved university degrees: foreign philology (specialization branch: history and culture) and law (specialization branch: criminal law). She is jurist and journalist. Humor, creativity and curiosity are characteristic for her style. Her great dream: publishing a novel.
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